privacy policy

Privacy Policy

Commitment to Privacy and Confidentiality

As part of the extensive travel community, we prioritize the privacy and confidentiality of our customers' data.

We assure our customers that their data will not be misused or shared with any unauthorized sources without their consent. We pride ourselves on our commitment to protecting and securing your data at all times.

Our travel company is dedicated to delivering exceptional customer satisfaction. To provide the best user experience, we collect personal and other relevant information from our customers. This information helps us tailor and personalize each user's experience to meet their specific needs and expectations.

The information we collect includes the following categories:

Personal Data

We collect the following personal information from our customers:

  • Full Name
  • Age
  • Gender
  • Birthdate, etc.

Contact Data

Our collection of contact information includes:

  • Customer's Phone Number
  • Customer's Postal Address
  • Customer's Email Address
  • Correspondence Contact Details like Phone Number or Email Address

Booking Data

We gather booking information such as:

  • Flight Details
  • Passport Number
  • Travel Itinerary
  • Country of Citizenship
  • Preferred Airlines
  • Travel Data, and more.

Account Information

This includes the customer's login credentials, username, password, account settings, and other related information.

Social Media Data

Occasionally, we collect social media data from customers who link their social media accounts with our website. This access includes social media content such as photos or videos, helping us to better understand our customers and enhance their personalized experiences.

Billing Information

The billing information we collect includes:

  • Customer's Credit or Debit Card Details
  • Customer's Bank Account Details
  • Customer's Billing Address

Personal Preferences

To customize travel experiences, we collect information on:

  • Travel Preferences
  • Meal Preferences
  • Accommodation Preferences
  • Travel Itineraries
  • Seating Preferences
  • Communication Preferences, and more.

Customer's Contacts

When customers access our website via mobile devices or laptops, they can permit us to collect contact details from their phonebooks to notify them about reservations and travel itineraries.

Customer's Reviews Data

We also collect review data under the same username, helping us understand customers' preferences and improve our services.

Customer's Content Data

This includes travel recommendations, place recommendations, photos, videos, and survey responses, all of which help us provide personalized service.

Methods of Collecting Customer Information

We collect customer information through various channels, including:

  • Customer Service Portals
  • Direct Communications
  • Third-party Services or Websites
  • Surveys
  • Automatic Data Technologies

Usage of Customer Information

We value loyalty and do not share customer data with unauthorized sources without permission. However, we use customer data for marketing and business purposes in the following ways:

  • Providing Travel Services
  • Offering Trips and Package Services
  • Authenticating Customers
  • Communicating with Customers
  • Making Reservations and Bookings
  • Marketing Communications
  • Customizing Customer Experiences
  • Promotional Events like contests, lucky draws, or rewards
  • Payment and Billing Purposes
  • Data Encryption and Protection

Sharing Customer Information

To ensure customer security and privacy, we only share data with trusted and known sources, including:

  • Our Traveling Partners
  • Our Business Partners
  • Our Social Networking Services
  • Our Third-party Services
  • Our Corporate Partners
  • Our Customer Support Groups
  • Our Group Companies
  • We have a mutual data-sharing system with these trusted sources to maintain customer privacy.

Data Protection Measures

Customer privacy is our top priority. We use advanced encryption technologies and cryptographic protocols to ensure data security, following industry standards to protect against data theft, malware, and other risks. Customers are encouraged to secure their accounts and devices with strong passwords.

Cookies

We use cookies to enhance user experience and personalize website interactions, including Browser Cookies, Mobile Cookies, Flash Cookies, and Web Beacons. Customers can disable cookies if desired, but accepting them ensures a smoother website experience.

Third-party Links

Our website contains third-party links, but our privacy policy does not apply to these links. We are not responsible for any consequences from using third-party content or services, and we are not liable for any damage caused.

Changes to Privacy Policies

We frequently update our Privacy Policy and reserve the right to make changes without prior notice. Amendments take effect immediately upon being posted on our website.

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